FFASTrack-scope

You have been assigned to manage a portion of a program that is supposed to be finished within a two-week period. You have met with the leadership of the department to gather requirements, and you have a project charter, project scope statement, and project management plan that have been approved by these individuals. You are told to meet with the actual user of the product of the project to demonstrate how the system will work. When you give the demonstration, it is clear the user’s requirements are very different from the ones you were initially given and to which both you and the leaders of the department agreed. What is the best thing for you to do now?

Which of the following best describes how a work breakdown structure can be used to determine resources?

A new project manager is planning a complex hardware installation project. The team consists of 13 people who are experts in their fields. The project manager does not want to micromanage the project. How far should he decompose the work?

During which part of the project management process is the project scope statement created?

Alternatives analysis occurs in which parts of the scope management process?

To manage a project effectively, work should be broken down into small pieces. Which of the following does not describe how far to decompose the work?

You are the project manager on an information technology project on which you and the sponsor have already approved the scope. While having lunch with a customer representative working with him on a software project, an information specialist on your team learns a simple alteration in the display would be a great addition to the project. The information specialist installs the change with no negative effect on the project schedule and at no additional cost. What action should be taken?

A project manager and team worked together to develop a work breakdown structure. However, it seems project team members are doing work that is not included in the work breakdown structure. The purpose of a work breakdown structure is to:

Validate Scope is closely related to:

On a project to develop an inventory control system, the project manager is working on creating the scope management plan. He realizes that this plan must include items such as how the WBS will be created and how the scope of work will be accomplished and measured. All of the following statements are true about the scope management plan except:

The scope baseline can best be said to include the:

Community leaders have requested the development of a recreation center that will be used to provide activities and classes for citizens of all ages. There are thousands of residents in the area, and you are looking for the best way to elicit requirements from representatives of each group. In addition to the users of the facility, you have identified additional stakeholders including government leaders, law enforcement, and funding sources. The most efficient way to elicit requirements from a large group of stakeholders is:

You are bringing the team together to create a WBS for a local park’s sustainable landscaping project. You want a good WBS because you will use it to help with estimating and in planning around a number of constraints on your project. It will also be used for executing, managing, and controlling the project. A WBS is best described as a tool for tracking:

A highway renewal project you are managing appears to have some missing scope. Your understanding of the scope was that the highway was to be resurfaced. Now, one of the construction foremen has come to ask why he finds no mention of repainting the lines on the repaved road. He also wants to know if there are any guard rail replacement work packages in the project. You have seen some of the resurfaced road that is completed, with the new lines painted on them. Which of the following is most likely to have caused the misinterpretation of the project scope statement?

A project manager receives a deliverable from one of the team members to provide to the customer. While looking at the deliverable, the project manager notes that the document is smaller than what he expected and does not contain what he thought it should. The project manager should first:

Which of the following are all approaches to voting?

The project was tasked to develop a new software to be used by three sales channels of an auto parts company. The project was consistently on time and within budget, and the stakeholders approved of prototypes of the software. However, when the completed software was installed and beta tested, a problem was discovered. Although the software performed as expected on in-store and call center–assisted purchases, it was found to be incompatible with other software necessary to complete online transactions. Therefore, the customer refused to accept the final deliverable, and the team was left to find a new software package that would accommodate all of the customer’s needs. Which of the following did the team not do?

The process of scope definition is key to a successful project. All the following come after the Define Scope process except:

A scope change is made on the project. You have determined the effect on the schedule, performed integrated change control, and adjusted the project baselines and the project management plan. What is the next thing to do?

The first phase of a project is ending. What should be done before moving on to the next phase?

You are working on a project with over 450 stakeholders and a starting budget of over US $200,000,000. You are arranging to lead a scope decomposition session that will help you in your project planning. This involves subdividing the major project deliverables into smaller pieces. Which of the following most closely describes the benefits of scope decomposition?

You are bringing the team together to create a WBS for a local park’s sustainable landscaping project. You want a good WBS because you will use it to help with estimating and in planning around a number of constraints on your project. It will also be used for executing, managing, and controlling the project. A WBS is best described as a tool for tracking:

A project manager is starting work on a complex project. There will be people from two different countries involved. The project sponsor is from a third country, and the work is being done on an expedited schedule in your country with 14 electrical engineers, 4 architects and their staffs, 3 mechanical engineers, and 2 maintenance experts. What should the project manager do to make sure all the work in this project is identified?

Project management activities:

Which of the following best describes the Validate Scope process?

One of the stakeholders on the project contacts the project manager to discuss some additional scope they would like to add to the project. The project manager asks for details in writing and then works through the Control Scope process. What should the project manager do next when the evaluation of the requested scope is complete?

You have been assigned to manage a controversial construction project to build an apartment complex on previously undeveloped land. There are almost as many stakeholders opposed to the project as there are in support of it. Which of the following is not a correct statement about collecting stakeholder requirements?

The product manager for the product the project is developing notifies the project manager that she has decided the product should be usable by an additional market. The best thing for the project manager to do is to:

You have been assigned to manage a portion of a program that is supposed to be finished within a two-week period. You have met with the leadership of the department to gather requirements, and you have a project charter, project scope statement, and project management plan that have been approved by these individuals. You are told to meet with the actual user of the product of the project to demonstrate how the system will work. When you give the demonstration, it is clear the user’s requirements are very different from the ones you were initially given and to which both you and the leaders of the department agreed. What is the best thing for you to do now?

Inspections are a tool of the Validate Scope process. All of the following are examples of inspection except:

A project manager is concerned about the amount of gold plating that has occurred on past projects. All the following would not be of use in controlling gold plating except:

The project manager had to request a change in the approved project budget because the WBS did not contain some work that needed to be done. Which of the following is the best thing to do as a result of this situation?

Your team is in the process of creating deliverables on a project chartered to develop a multimedia marketing program for a new food product. Your control efforts include comparing the time and cost expended in producing the interim deliverables to the allocated cost and budget for each deliverable. In addition to these controlling activities, you are working to control the project scope by measuring scope performance and analyzing variances from the plan. All of the following are outputs of the Control Scope process except:

During acceptance testing on a customized scheduling software project, it is determined that, in order to provide value to the customer, several additional features and functions must be added. This change in scope will also impact the estimated time and cost to complete the project. You conclude that to facilitate these additions, the project baseline must be adjusted. Which of the following best describes when the baseline can be changed?

You need to document an approach to the definition of deliverables and the project for an effort that has few stakeholders and a budget that will not exceed $US 10,000.00. It will not be a difficult effort, given the currently identified project constraints. In which processes will you document your approach?

During a meeting with some of the project stakeholders, the project manager is asked to add work to the project scope. The project manager had access to correspondence about the project before the project charter was signed and remembers that the project sponsor specifically denied funding for the scope mentioned by these stakeholders. The best thing for the project manager to do is to:

You are in the last phase of a project. Soon the product deliverables will be fully integrated and delivered to the customer. To date, you have had no difficulty with customer acceptance of deliverables, but now the customer is not happy with a particular project deliverable. You know that small changes may be easily accommodated, but large changes may affect your project’s timeline as well as affecting other constraints. What is your best course of action?

During acceptance testing on a customized software project, it is determined that, in order to provide value to the customer, several additional features and functions must be added. This change in scope will be assessed in integrated change control to determine possible impacts on other aspects of the project. As a result of this change in scope, any of the following are likely to change except:

Transition requirements include:

You have been evaluating the interim deliverables of a software system development project. Testing went well, and the system was accepted by the customer. The system has subsequently been found to give unexpected results. Which of the following best describes what the project manager should do first?

Your manager, the vice president of research at an electronic systems development firm, defines success on the project as providing “state-of-the-art” development. The vice president of marketing defines success as “world-class practices.” The vice president of engineering, who is the customer for this project, is primarily concerned with new features. Which of the following best describes what you should do?

During acceptance testing on a customized scheduling software project, it is determined that, in order to provide value to the customer, several additional features and functions must be added. This change in scope will also impact the estimated time and cost to complete the project. You conclude that to facilitate these additions, the project baseline must be adjusted. Which of the following best describes when the baseline can be changed?

Which of the following needs to be completed before resources can be finalized for the project?

The best way to gain an understanding of how a business process is performed, in order to identify requirements, is to:

A manager has responsibility for a project that has the support of senior management. From the beginning, you (the project manager) have disagreed with the manager as to how the project should proceed and what the deliverables should be. You and she have disagreed over many issues in the past. Your department has been tasked with providing some key work packages for the project. What should you do?

You are the project manager on an information technology project on which you and the sponsor have already approved the scope. While having lunch with a customer representative working with him on a software project, an information specialist on your team learns a simple alteration in the display would be a great addition to the project. The information specialist installs the change with no negative effect on the project schedule and at no additional cost. What action should be taken?

Alternatives analysis occurs in which parts of the scope management process?

You have just joined the project management office after five years of working on projects. One of the things you want to introduce to your company is the value of creating and utilizing work breakdown structures. Some of the project managers are angry that you are asking them to do “extra work.” Which of the following is the best thing you could tell the project managers to convince them to use work breakdown structures?

All of the following statements about work breakdown structures are true except:

You are managing a website development project, which will be used by an insurance company’s employees and its customers. The insurance company will use the site to send invoices to customers, as well as to communicate the status of insurance claims, and provide other information to customers. Customers will be able to purchase insurance and pay their monthly premiums online. The site will also include links to other websites of potential interest to the insurance company’s customers. As part of your planning effort, you decide to create a context diagram. Which of the following is shown in a context diagram?

A project manager is in the process of validating the scope of a deliverable with the customer. What is the most important thing the project manager should ensure?

Which of the following is done during the Create WBS process?

You have been selected as the project manager of the research and development project in a program that will make drones for medical supply drops in emergency situations. Your organization has never done such a project before. You have spoken to your management and a representative from the customer’s company. You still need to speak with the second customer representative who has also been assigned to the project. Collectively, the two will be the voice of the customer. Who determines the project scope requirements of a new project?

Which of the following is correct?

The first phase of a project is ending. What should be done before moving on to the next phase?

You are bringing the team together to create a WBS for a local park’s sustainable landscaping project. You want a good WBS because you will use it to help with estimating and in planning around a number of constraints on your project. It will also be used for executing, managing, and controlling the project. A WBS is best described as a tool for tracking:

The graphic designer on the project recommends a blue background for the marketing materials, while the customer strongly argues for red. The graphic designer explains that, in color psychology, blue is more calming and is likely to generate a better reaction from potential buyers. A decision must be made today. How should this requirements conflict be resolved?

You and your team spent many months eliciting and prioritizing the requirements of hundreds of stakeholders on your international project. After finalizing the requirements, you spent a long time developing a schedule and budget that were acceptable to your management and to the customer. Finally, the performance measurement baseline was established. But now, you learn that the customer wants to expand the product scope. Which document must be created?

A functional manager meets with the project manager’s sponsor to discuss a change to the acceptance criteria for a major deliverable. After the meeting, the sponsor calls the project manager into his office and tells him to make the change. What is the best thing to do?

A technique in which stakeholders use a decision matrix to assess requirements based on factors such as expected risk levels, time, cost, and benefit estimates is:

You are bringing the team together to create a WBS for a local park’s sustainable landscaping project. You want a good WBS because you will use it to help with estimating and in planning around a number of constraints on your project. It will also be used for executing, managing, and controlling the project. A WBS is best described as a tool for tracking:

Transition requirements include:

To manage a project effectively, work should be broken down into small pieces. Which of the following does not describe how far to decompose the work?

While completing work, a project team member tells you that a work package has been forgotten in the WBS. What is the best thing to do?

You have just joined the project management office after five years of working on projects. One of the things you want to introduce to your company is the value of creating and utilizing work breakdown structures. Some of the project managers are angry that you are asking them to do “extra work.” Which of the following is the best thing you could tell the project managers to convince them to use work breakdown structures?

A new project manager is planning a complex hardware installation project. The team consists of 13 people who are experts in their fields. The project manager does not want to micromanage the project. How far should he decompose the work?

One of the stakeholders on the project contacts the project manager to discuss some additional scope they would like to add to the project. The project manager asks for details in writing and then works through the Control Scope process. What should the project manager do next when the evaluation of the requested scope is complete?

Inspections are a tool of the Validate Scope process. All of the following are examples of inspection except:

Which of the following best describes how a work breakdown structure can be used to determine resources?

Which of the following is not addressed in the scope management plan?

As a project manager, you are using a number of tools and techniques that are part of the Define Scope process. You will be carrying out this process with the help of the customer, the team, and other stakeholders. Which of the following is not part of this process?

Project management activities:

The graphic designer on the project recommends a blue background for the marketing materials, while the customer strongly argues for red. The graphic designer explains that, in color psychology, blue is more calming and is likely to generate a better reaction from potential buyers. A decision must be made today. How should this requirements conflict be resolved?

You are managing a project on which your team is physically located with client personnel at a remote location. There is a high level of interaction between your team and client personnel, and client satisfaction is considered very important. Since the client is expressing a very high level of satisfaction with the project’s progress, your management has indicated no concerns about the project. However, you are behind schedule and over budget. In addition, morale among team members is low, and several team members have talked about quitting. Team members complain regularly about priority adjustments and alteration of activities. The weekly reports you receive about activities completed are often difficult to relate to the WBS and the project management plan. What action should you take to most effectively address these problems?

Community leaders have requested the development of a recreation center that will be used to provide activities and classes for citizens of all ages. There are thousands of residents in the area, and you are looking for the best way to elicit requirements from representatives of each group. In addition to the users of the facility, you have identified additional stakeholders including government leaders, law enforcement, and funding sources. The most efficient way to elicit requirements from a large group of stakeholders is:

All of the following statements about work breakdown structures are true except:

If a project team is utilizing a product backlog for requirements, this indicates:

Two people on the project team have come to you with the discovery that they have been independently working on the same effort. You investigate further to find that they are right; they have been duplicating work. This situation can be best characterized as a lack of:

A project manager and team worked together to develop a work breakdown structure. However, it seems project team members are doing work that is not included in the work breakdown structure. The purpose of a work breakdown structure is to:

A new project manager created a WBS with his team, at the request of management. In his previous position, he did not use work breakdown structures, but rather worked with lists and outlines. Creating a complete WBS was a time-intensive endeavor. Now that he has the document, he seeks advice from a more experienced project manager as to how he can get the most benefit out of that effort. The work breakdown structure can be an effective aid for communication in which setting(s)?

Two months into a design project, the customer requested a modification to the product. The change was made without notifying the project manager. During final testing, results were different than what was planned for. This scenario is best thought of as an example of which of the following?

Project management activities:

A new warehouse distribution project will impact facilities in twelve countries. Each facility has different requirements for internet access. You know that you need to get specific requirements and prioritize them. Which of the following techniques is the best way to do this?

After extended meetings with various stakeholder groups, you have ended up with many conflicting requirements. You have used your interpersonal skills to facilitate some resolution, but eventually determine that you will use voting to finalize the prioritization of requirements. All of the following describe approaches to decision-making using the voting technique except:

A new project manager is planning a complex hardware installation project. The team consists of 13 people who are experts in their fields. The project manager does not want to micromanage the project. How far should he decompose the work?

On an agile software development project, the project manager asks business stakeholders to create user stories, which will be used in the development and testing of the new application. The main purpose of writing a user story is:

The team is working to decompose a complex project into more manageable pieces. Once done, you and other stakeholders will have a clear picture of what exactly is in the project. You will also be able to plan for estimating and managing project constraints. What will be the result of this decomposition?

A project manager is starting work on a complex project. There will be people from two different countries involved. The project sponsor is from a third country, and the work is being done on an expedited schedule in your country with 14 electrical engineers, 4 architects and their staffs, 3 mechanical engineers, and 2 maintenance experts. What should the project manager do to make sure all the work in this project is identified?

A client has asked you to add to the scope of the course development project. In addition to developing a nutrition course to be delivered live to patients hospitalized after heart attacks, the sponsor has determined that it would be valuable to offer the same information in an online format, altered slightly to direct the content toward caregivers. The project is under budget and a little ahead of schedule. What should you do?

During acceptance testing on a customized software project, it is determined that, in order to provide value to the customer, several additional features and functions must be added. This change in scope will be assessed in integrated change control to determine possible impacts on other aspects of the project. As a result of this change in scope, any of the following are likely to change except:

You have been assigned to manage a controversial construction project to build an apartment complex on previously undeveloped land. There are almost as many stakeholders opposed to the project as there are in support of it. Which of the following is not a correct statement about collecting stakeholder requirements?

A conflict between the requirements is best resolved in favor of the:

One of the stakeholders on the project contacts the project manager to discuss some additional scope they would like to add to the project. The project manager asks for details in writing and then works through the Control Scope process. What should the project manager do next when the evaluation of the requested scope is complete?

The call center’s response time has increased in recent months, resulting in numerous complaints from dissatisfied customers. Several employees have quit their jobs in the call center, as they were tired of dealing with disgruntled callers. You have been working with the business analyst and stakeholders on a project chartered to understand the problem and to determine a solution. There are diverging opinions, but through facilitation and analysis work you have a clear picture of what is desired, and have balanced and prioritized stakeholders’ needs. Which of the following would be the best place to record this information?

You are managing a project that is anticipated to have far-reaching impact throughout the organization. It is considered critical that the team capture requirements of all stakeholder groups before the executing processes are begun. You and the team have used document analysis, interviews, surveys, questionnaires, and several facilitated requirements sessions, resulting in an abundance of requirements from stakeholders. Which of the following is the best way to prioritize these requirements for inclusion in the project scope description?

As a project manager, you are using a number of tools and techniques that are part of the Define Scope process. You will be carrying out this process with the help of the customer, the team, and other stakeholders. Which of the following is not part of this process?

A new project manager created a WBS with his team, at the request of management. In his previous position, he did not use work breakdown structures, but rather worked with lists and outlines. Creating a complete WBS was a time-intensive endeavor. Now that he has the document, he seeks advice from a more experienced project manager as to how he can get the most benefit out of that effort. The work breakdown structure can be an effective aid for communication in which setting(s)?

You need to document an approach to the definition of deliverables and the project for an effort that has few stakeholders and a budget that will not exceed $US 10,000.00. It will not be a difficult effort, given the currently identified project constraints. In which processes will you document your approach?

A project manager is performing a review of a deliverable when she hears that the team member who did the work is complaining to everyone that he is being picked on by having his deliverable reviewed. You know this is not true. What lesson learned could you take to future projects?

Which of the following are all approaches to voting?