A team member has encountered a technical issue similar to the one faced in a successfully closed project
However, the team member did not know about the previous project arte would like to resolve the issue on their own

What should the project manager do?

A project manager is asked to implement a hybrid approach that will replace a predictive approach on an upcoming project how should the project manager adjust their responsibilities accordingly?

A project manager is assigned to develop a wire bending machine midway through the design phase. The project manager discovered that the team did not have any test cases or acceptance criteria tor the equipment. The project manager started communication with the team to move the project forward What should the project manager do first at this pomp

A company has decided to investigate the feasibility of a new product. The project manager is in charge of validating the customer requirements. What should the project manager do to gam customer feedback?

A member of the board of directors has asked the project manager for the estimated cost of the minimum viable product (MVP). The estimated cost is needed in order to get formal approval for this project

How should the project manager report this cost?

A project manager is working on a cost-reimbursable contract from the client’s side. During project execution the project manager notices a major deliverable is missing. The project manager raises this with the seller but the seller advises the project manager that the subject deliverable is not part of the contract. The project manager remembers negotiating and agreeing to this deliverable during the tender process but cannot find it in the contract

What should the project manager do?

A project manager has been assigned lo an important agile project during protect execution, a vendor was approved to produce the project deliverables. What should the project manager do to ensure project continuity between the vendor and the team?

A team member is always late to work. The project manager is concerned that this may affect the motivation of other team members the project manager tells the new team member to align with the team’s principles and arrive on time
What kind of conflict resolution did the project manager apply in this situation?

A project is about to close and the project manager is p Set up a meeting to perform a root cause analyze repairing a draft of the project closure report. The project sponsor has approached the project manager to stay on longer to ensure the benefits in the charter are tracked as completed However, some of the benefits will not be realized until 1year after project implementation.

What should the project manager do?

A project team is reviewing solved project issues from the last phase of a project. The lead risk analyst points out that the next phase of the project includes a critical element with some reserves needed
What should the project manager do to successfully complete the next phase?

Two learn members are consistently having misunderstandings and find it difficult to work together. How should the project manager handle this situation?

A project manager is managing a hybrid project. There is software in place to access the repository of project artifacts however a few stakeholders are reporting that they are unable to find the latest project schedule

What should the project manager do?

A project manager and project team developing a new product are discussing which work methods and tools to use to build the deliverable. What should the result of this discussion be?

Toward the end of a protect the project manager did not receive approval from a key stakeholder because the necessary deliverables were not functioning as expected. What should the project manager do next?

A project manager is working on a critical path activity and notices a delay in product delivery due to an anticipated event what should the project manager do first?

A project, which has its execution phase planned m an iterative way has the following metrics for the first three iterations
One of the requirements for the project states that m order to get payment authorized fcx the project neither the SPI nor the CPl can be less than 0 95 what should the project manager do in iteration 4 to ensure the project is in compliance with the requirement?

During the project quality control process, the project manager realizes that the quality management plan does not include how the final user will perceive the benefits of the new product compared with the actual product. What should the project manager do first?

An agile project manager has learn members from different continents on the project team. During the dairy scrum meetings the project manager notices that there are gaps in understanding about the project goals and objectives

What should the project manager do?

A key import supply has suffered a delay of 6 months. The delay affects a functionality that is needed to complete the project on time. The project manager learns from the project te… that another team is working on a product that could work as a solution, but it is still a prototype

What should the project manager do to accelerate this solution?

A team is the first team m the company to use agile methods for a traditional project. The team’s manager is concerned that the risks are not being managed. What should the team do to assess and manage risks regularly?

A project manager is instructed by the project sponsor to draft the project charter. The project sponsor asks the project manager to involve a particular stakeholder m order to provide necessary resources However, the stakeholder is refusing to get involved because the stakeholder thinks mat there is no benefit m using the project deliverable

What should the project manager do to resolve this?

An agile team has started a new project. When should the project manager organize their first team retrospective?

During a documentation audit of an international company it was identified that the last version of the protect schedule was from one month ago even though the project manager kr. it was recently updated How should the project manager have handled documentation for the project?

A hybrid project manager has taken over a large-scale software development project m a highly regulated environment. During a handover session the outgoing project manager explains that they devised their own status reports which is different from the project management office’s (PMO’s) status report style. The project stakeholders are extremely particular about the information they receive in updates and do not believe the PMO’s status reports have sufficient enough information

How should the new project manager proceed*?

A project manager recognizes that a key stakeholder is not engaged in the project and does not seem interested in the project status. The project manager is concerned that the project may go off track if the stakeholder expectations are not met

How should the project manager approach the stakeholder?

In an iteration-based marketing project, a product is scheduled to be launched at the sixth iteration in the third iteration demo the marketing team expressed that they need five iterations to launch the product and they have not started yet

What should the project team have done to avoid this issue?

During the first project meeting with a new project manager, a stakeholder complains about not receiving periodic reports. What should the project manager do first?

When a project manager is trying to determine a leadership style to use on a project what should they consider?

A financial company is developing a new application for mobile banking using a hybrid approach the project is delayed as the product concept has not yet been developed to the key stakeholder s satisfaction despite multiple design iterations. The key stakeholder has now started participating in all daily standups. The project manager has observed that the key stakeholder’s presence has had a negative impact on the team’s morale, while also impacting productivity

How should the project manager ensure that the stakeholder s issues are addressed effectively without impacting the team?

During project execution a project team member resigned and a new junior member joined the team To smooth the transition the project manager assigned a senior project team member to transfer knowledge and support the junior team member The project manager subsequently received feedback from the senior team member saying that the junior member submitted a poor-quality deliverable and should be removed from the team However the project manager checked that deliverable and found it met quality requirements
Which technique should the project manager use to resolve this issue?

A project manager acquired information from the market that would reduce the business value being delivered by an ongoing protect Based on that information, the project manager believes the project should be stopped

How should the project manager handle the situation?

A new manufacturing line project is planned to be delivered in iterations tor the equipment installation phase.
During one of the iterations the vendor communicates to the project manager that they will not be able to deliver some of the equipment at the agreed dates.

What should the project manager do next?

A supplier is hired to provide information security services for a project. The supplier has decided not to provide this service any longer since they have not been paid on time. Their services are critical and this decision will affect the outcome of the project.

What should the project manager do to address this issue?

A company’s board of directors announced that a major layoff will occur at the end of the month. When evaluating the impact the project manager found that 25 of the project team members are part of the layoff

What should the project manager do first?

A protect team has completed many iterations without proper sizing of the stories In some iterations the team sized some stories and completed them ahead of time In other iterations the team sized the stones but was unable to complete the planned activities

What should the team do differently during planning for the next iteration’?

A project team has been formed and the tasks have been assigned to each team member All team members have agreed to follow a hybrid protect approach. What should the project manager do to ensure the team performs as an organized unit?

In a hybrid project a stakeholder requests some feature modifications directly to one of the team members. When investigating further the project manager finds this to be a common practice m the business, which is different from what is stated in the project management plan What should the project manager do?

An engineer working on a project team has tasks that require an additional skill that the engineer does not have a designer on the team is experienced with this skill from previous jobs and is willing to teach this skill even though it is not part of the current work

What should the project manager do?

A project manager is assigned to an automotive product development project in me middle of the pilot phase.
According to the test lab. a durability test was completed with good results 6 weeks ago but there were no reports left behind by the test engineer who left the organization the previous month.

What should the previous project manager have done to prevent this issue?

During the forming phase of a project team a project manager implements several team-building initiatives and decides it would be fun to have improvisations theater activities. After the sessions the project manager received feedback from some key team members who felt that although the activity was fun it was not appropriate for the purpose of team building.
What should the project manager have done to avoid this negative feedback’?

A project manager has heard about the large volume of emails the team receives each day which prevents them from doing project work. One team member has stated that they would like to be able to access project-related information when needed
To what type of communication is the team member referring?

A few key stakeholders are concerned about how the prefect team is planning to develop some features tor a new product. They know that the requirements associated with these features are unstable but are also highly strategic for adding value to the product and the customer. What should the project manager do?

A project manager is working on a project that has strict deadlines and budget restrictions. The project manager realizes that in order to win the bid the company submitted a significantly tower bid than their local competitors leaving a thin profit margin. The client is constantly submitting change requests and. unfortunately, these change requests are stretching both the schedule and the budget

What should the project manager do?

Us graph describes the current performance of a protect in relation to cost and schedule. What should the project manager do to bring the project back on track?

During a project kick-off meeting the project manager tells team members that they can attend a weekly progress meeting either from home or the office. Which intangible stakeholder engagement quality is the project manager embracing to manage relationships?

A concerned project team member complains to the project manager that another team member is being disruptive and argumentative during team meetings. The project manager received some information that the team member recently overcame a difficult personal situation.

What should the project manager do to address the concern?

A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables.

Which action should the project manager take?

A project team member reads in a financial newspaper that the main project supplier is facing some financial difficulties and communicates this to the project manager. What should the project manager do?

A project manager is managing two integrated projects in a program a key integration point is misaligned, which has resulted in delays. One of the team’s integration leads is a subject matter expert (SME) m this integration are a The other team’s integration lead is not a SME but is more senior and has worked on the project longer both team leads are blaming each other

What should the project manager do first to resolve this situation?

A project manager for an iterative project received feedback from an on-site team member that the virtual team was not meeting the deliverables on time. The project manager gathered details on what the status report should contain m order to track deliverables
What is the remedial action the project manager should take?

A large company is transitioning its projects to an agile approach after the transition executive management requests the information that was previously available in old reports and dashboards many of the old reports and dashboards are no longer relevant after the shift to agile practices.

What should the project manager do in this situation?

On a recently completed prefect a project manager noticed that some of the subcontractors approached the client directly with questions. These subcontractors had a previous direct reporting relationship with the client. The project manager is now in the initial stage of a new project with the same subcontractors and client.

How should the project manager set up communications?

A project to implement a new online landing platform has started after the first sprint, the project sponsor requested a change. What should the project manager do next?

A project manager has been hired to help coordinate an ongoing project historically the biggest problem as reported by the company’s CEO is that the change request process has been handled by managers who did not have dear information on the project schedule and budget. This information has been inconsistent and handled by finance, risk. And functional subject matter experts (SMEs)

What should the project manager do to control this situation?

A project manager primarily works on implementation projects Depending on the deliverable, the project manager is able to estimate the time line based on previous projects. The project manager now receives a project that is different from the previous implementation projects.

What should the project manager do next?

A project sponsor wants to develop software that would have 30 features and would be used in 10 different countries. The team feels overwhelmed with the amount of work to be done. What should the project manager do?

A project manager has been working with the same group of stakeholders for 3 years using a predictive approach. The stakeholders have invested in many projects and are familiar with the approach recently the organization has strongly encouraged all project managers to adopt an agile approach. This was announced 2 weeks before the project manager planned to kick off a large complex project with the same group of stakeholders.

What should the project manager do?

A project manager is using a hybrid approach to comply with a regulatory requirement. The planning and closing phases will use a predictive approach, and the execution phase will use an iterative approach. During the second sprint review, the project sponsor requested a change in priority tor some of the product backlog items

What should the project manager do as a servant leader?

A sponsor and project manager found out that a vendor in a different time zone has delayed the delivery of its products and needs close supervision until the project gets back on track. The only option is to relocate three key members of the project team to spend 6 months abroad

What should the project manager do next?

A project team with a tight schedule has succeeded in maintaining a schedule performance index (SPI) of the
through regular daily standups and overtime, when required After a few months the project manager notices that some of the team members’ performance has decreased but mat the overall project team performance is still ahead of schedule by a few days

What should the project manager do first to maintain the project team’s performance level?

A project manager notices that a project participant seems frustrated and expresses themselves loudly at status meetings and later discovers that the participant is hearing impaired. Which process should the project manager have used at the start of the protect that would have identified this situation?

An agile leader is working on a complex project that is entering the final phase where solutions from different vendors are being integrated. This is the most critical delivery stage for the project
How should the agile leader ensure successful delivery?

A project manager is managing the development of a dental wire bending machine. The machine is compatible with the three most popular dental wires in the market which covers 90. Of the market the prototype is now under testing for certification. The manufacturer of one of the three wires announced they will be producing a different wire mat will be incompatible with the machine. This will result in a 25% loss of market coverage from the initially predicted 90% coverage

What should the project manager do?

A project manager who is working with a virtual team needs to mentor an entry-level colleague. This team member informs the project manager that they feel demotivated and excluded from the team

What should the project manager do first to solve the situation?

A project manager finds that there are knowledge gaps in the project team relating to the core competencies required to deliver the desired results. What should the project manager do to achieve the desired results?

A project manager entered into a contract with a vendor to build a new system. During the acceptance test stage, the project manager noticed that the system quality was not satisfactory-How should the project manager support their claim to the vendor?

One of the team members is consistently absent in team meetings, but always completes their assigned tasks on time. Other team members think this member should attend the meetings.

What should the project manager do?

A project to develop a banking product is in the execution stage new regulations from the government are Significantly affecting product development. Stakeholders are concerned about whether the planned benefits are still valid and achievable

What should the project manager do first?

A system migration project is in its closing stage. The project manager is being pressured to close the project the project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification

What should the project manager do?

Ai the start of a project, the sponsor declares that demonstrating benefits from the product will be extremely important. The project sponsor calls a meeting with the project manager and the project leadership team to discuss the best approach because the project has a high degree of uncertainty and many changes are expected. What should the project manager propose?

A new building project is in the middle of its life cycle. The municipality informs the project manager that due to new regulations, the parking lot around the project has to accommodate twice the number of cars than was initially planned.

What should the project manager do next?

A project manager is defining the sprint goals with the team, a team member who is responsible for acceptance testing starts criticizing the goals and cannot come to an agreement with the other team members.

How should the project manager handle this situation?

A junior project manager is excited to start working on their first project with a telecommunications company, a senior project manager has decided to educate the junior project manager on the challenges of project management and how to achieve success.

Which three artifacts should the senior project manager tell the junior project manager to utilize to ensure project success? (Choose three)

A project team is identifying project risks for a bridge to be built across a river. The team needs to send out invitations for a risk workshop to better understand the risks involved.

Which distribution list should the project manager use when sending out invitations?

A project manager is leading a progress review meeting when some stakeholders who are new to the project express concerns about not having access to previously shared deliverables. What should the project manager do?

During the setup of an agile project, the product owner expressed clear interest in having features released during product development over having the product completed in one year. What should the project manager do?

A new sales software development project is underway the customer is still finalizing the requirements for the system when a new CEO is introduced. The new CEO is expected to make changes to the organization, which most likely will impact development. However, the most important criterion for the project is that the software must provide correct sales results. No intermediate results are required.
Which project approach should the project manager take?

A project manager works at an organization that is transitioning to agile the development team has recommended using a burndown chart to provide visibility on project progress to all stakeholders.

What should the project manager do to ensure effective communication throughout the project?

A project manager has been assigned with initiating a large project to deliver complex equipment Part of the project will be the result of a long research process, but once this is completed, the other part of the project must be incrementally delivered to the customer.
Which approach should the project manager choose for this project?

A company has assigned a project manager to the initial task of determining the resources required for a new project what should the project manager consult?

An agile leader notices that one team member consistently fails to complete the deliverables on time the agile leader suspects that this team member does not have the proper training.

What should the agile leader do?

A project manager has experience working with a specific provider that has been requested for an upcoming project. This provider often fails to meet deliverable dates; however, it is the only company with the specific experience required for the project.

What should the project manager do during the planning phase?

An agile project manager has just been given a sizeable software development project to implement. Early in the initiation stage, the project sponsor requests an indication of time lines for delivery of the initial release.
What tools should the agile project manager use to do these estimates?

During a product demo with key stakeholders, the team identifies that one of the functionalities failed to perform as expected what should the project manager have the project team do first to address the issue?

A business improvement opportunity to reduce energy usage has been identified.
The project manager has assembled a team that includes site engineers to deliver this project. However, due to production imperatives, the site engineers may not be fully focused on the project.
How should the project manager manage the team?

A project manager is leading an electrical project that spans five towns. The project manager is informed by the team that one of the towns is not allowing the team to work there even though the town was included in stakeholder engagements before the start of the project.

What should the project manager do?

A project manager is leading a project that is on time and under budget. In the weekly meeting with the team, the project manager finds out that one of the tasks due next week does not have an assigned resource available for it. The resource is currently assigned to another project.

What should the project manager do to manage the situation?

A project sponsor asks the project manager to explore a hybrid approach for a new project. The product manager for this project has already prepared a detailed specification for the product. What should the project manager do to proceed with the project management plan?

In a hybrid project, 100 new base stations are being added to a 4G mobile network every month. At the end of the first month, the team is behind the target and the operator is losing money. The stakeholders are requesting information on when the base stations can go live and begin to bill.
What should the project manager do to take the schedule back and accelerate the return on investment (ROI) of the project?

A project manager has noticed that a critical team member is consistently arguing with a client. This has started to have a negative effect on the meetings.
How should the project manager address this?

A project manager receives a serious complaint from a functional manager about a team member. What should the project manager do?

A hybrid project team is working on an upgraded version of software for their product owner. The team is also responsible for supporting the existing product and customers. For the last three sprints, the team had to stop their project work and focus on major support items for the product owner. The testers are struggling to cope with the constant changes to the plan, which has resulted in a number of emotional outbursts.

How should the project manager proceed?

A project manager has been assigned to a project that is in progress. The project manager is looking for information regarding why the project is being completed. What should the project manager do first?

During the execution of a construction project, the project sponsor asks to make changes to the floor plan by adding a minimal storage room. The sponsor insists on making this last-minute change, but they would like to avoid delays to the project.
Which document should the project manager refer to first?

A project manager submits several requests to purchase required hardware and knows from previous experience that this kind of procurement usually results in disputes between the company and its suppliers. How can the project manager mitigate this risk in the request for proposal (RFP) with suppliers?

A project manager writes to the receiving organization to inform them that all acceptance activities are completed with success and it is time to initiate handover. The receiving manager replies that the team will not be ready for the handover procedure for another two weeks.
What should the project manager do?

A project manager is working with a team that is new to agile. One of the more influential stakeholders struggles with the nature of agile. The project manager knows that this stakeholder is needed as an advocate and wants to do everything possible to make the stakeholder comfortable with the project.

What should the project manager include in the status report to illustrate the project’s performance?

In an agile product development environment, work is distributed to Cities A, B, and

C, which are geographically dispersed. The small teams work and collaborate to deliver the sprints.
* City A’s team focuses on the features of data capture.

* City B’s team focuses on the user experience and development pieces.

* City C’s team coordinates testing.

What should the project manager do to ensure a successful rollout of sprints?

A project manager is in the process of creating a strengths-based team and is organizing a series of workshops to identify and document the strengths of each project team member. During this session, there are multiple team members who are not actively participating. These meetings are becoming futile due to a lack of participation. What should the project manager do?

An organization is adopting an agile mindset. On the first agile project, the project manager faced an issue because the team was unable to make decisions on time. What should the project manager do to address the problem?

A project manager is leading a project at a contracting company, and the project team just completed an iteration. The product passed inspection, but an additional feature was added to the product. The customer notices the additional feature and thinks it will introduce new risks to the product.
What should the project manager do to avoid this situation in the future?

A project manager finds out that the required project status reports have not been filled out by most team members. These status reports are urgently needed to compile a comprehensive status report for the project sponsor.
What should the project manager do to address this situation?

A project team is executing a project to replace an existing system with a new one.

A new project manager has been hired and observes that the team consist of professionals who have worked with the older system, and others who have little previous experience.
What should the project manager do to ensure project success?

A project manager is assigned to a project related to taxes, which will be managed using an agile approach. By reviewing lessons learned from a previous project, the project manager discovers that a key stakeholder is an expert on taxes and is willing to help.
How should the project manager leverage this information?

During the setup of an agile project, the product owner expressed clear interest in having features released during product development over having the product completed in one year. What should the project manager do?

A project manager is working with an agile team to enhance a product. Due to a tight deadline, the team is trying to crash the schedule by engaging multiple resources to work on the project simultaneously. However, the technical environment is configured to allow only one resource to work on a feature at a time. The team plans to upgrade the technical environment but is unable to agree on a way forward. What should the project manager do first?

A project manager has been assigned with initiating a large project to deliver complex equipment. Part of the project will be the result of a long research process, but once this is completed, the other part of the project must be incrementally delivered to the customer.
Which approach should the project manager choose for this project?

Throughout an entire project, the project manager took notes at every meeting with team members. These notes provided useful insights from key stakeholders, which later resulted in increased value to the project. The project manager thought it would be helpful to keep these notes as a future reference for other project managers within the organization.
Where should the notes be located?

During the early phases of a project, mitigation actions were not executed in a timely manner; therefore, the project schedule was impacted. Several project stakeholders are now frustrated with the delays.
What should the project manager have done to manage the issue?

A project manager has been assigned to a new project. There is one team member who never says anything during meetings. After meetings, however, the team member sends detailed emails with very good suggestions that help with project execution.
How should the project manager guide the team members?

A developer who has almost completed a required product feature for a prototype leaves the company in the middle of an iteration. What should the project manager do?

A project team member has lost enthusiasm and is experiencing low morale for a project they were once excited about. What should the project manager do?

A project manager is leading a project that is in the execution phase. During a team meeting, the project manager realizes that there are two team members who lack the technical skills required for some of the upcoming tasks.
What should the servant leader project manager do next?

A project manager is working on a large project in another country and realizes that only a few people from the project team are working on all of the releases. What should the project manager do to prevent this in the future?

A project manager is assigned to lead a design for a new version of an existing product with the technology and operations teams. The project manager organizes a joint requirements session to determine the most practical ideas. The project manager was advised that the session may become chaotic.

What should the project manager do to ensure the session is interactive, productive, and efficient?

A project manager is developing a project baseline schedule and has started to assign team members to the project activities according to their function. What should the project manager do in this phase?

A project manager has recently joined a small company. The company’s chief operating officer (COO) asked the team to skip some steps in the process in order to work more quickly. The project manager wants to ensure that these steps are not skipped in the future.
What should the project manager do?

The sponsor approaches the project manager with new features they want added to the project. The project is 95% complete, but the sponsor insists that continued support for the project relies on the addition of the new features.
What should the project manager do?

An agile team was hired to work on a public service project. The team received a list of vague ideas about the business and now needs to understand, develop, and prioritize a list of functionalities.
Who will be responsible for this task?

In a software project using an agile approach, there have recently been work overruns. After assessing the situation, the project manager concluded that the overruns are occurring because of insufficiently refined product backlog items.

What should the project manager do to correct this issue?

An agile project manager is evaluating the method that will be used to display the value of the work performed to date. Which method will they select to display to the project stakeholder?

During the sprint planning of a project, the team members have a disagreement about the comparative size of the backlog items and if they would fit into the next sprint. Considering a hybrid approach, what should the project manager do?

There is a problem with a project because some features are not in compliance with regulations. Some stakeholders do not believe compliance is a priority, while others disagree. What should the project manager do?

A newly appointed product owner is working with a project team that is using agile for the first time. The product owner is constantly disrupting various team members throughout the day to discuss progress. This has resulted in the team feeling micromanaged and frustrated because of the constant disruptions. How should the project manager proceed?

A project team that is very experienced in enterprise resource planning (ERP) systems implementation is currently planning the delivery of a new ERP project. There is a requirement to reuse the client’s security subsystem developed by a third party. The client states that integration with the security subsystem must be done by the client’s team. The project manager does not want to have such an external dependency.
What should the project manager do first?

A project manager is leading a project that is implementing an assembly line.

During the quality review meeting, a team member reports an issue stating that the product being developed has discrepancies with the one requested by the customer.
What should the project manager do?

A customer asks the project manager about opportunities to create business value.

What should the project manager do first in order to provide the customer with an appropriate response?

A project to implement a new process is still in development. When implemented, the company will benefit by a reduction in utility costs. The project financial evaluation indicates a payback of 3 years.
What should the project manager do to expedite the project delivery?

During project execution, an important stakeholder threatens to withdraw support for the project, citing a lack of transparency and accountability in the way the project is being executed. What should the project manager do to handle this situation?

In ahead of schedule for a savings of US$50,000.
What should the project manager determine as the value of the vendor’s bid?

A key project team member has exhibited high interest in a project. The input from this person has been very useful, and the project is steadily progressing. Suddenly, this individual’s participation decreases, and activities that they were responsible for are not being completed within the planned period.

What should the project manager do?

A project has been running successfully for 2 months. At a regular project meeting, the team raises several potential obstacles to future progress. The obstacles include vendor delivery performance, technical performance of a subsystem, and conflict with another division of the organization.

What should the project manager do next?

During the executing phase, a project manager is reviewing the issue log and finds there are outstanding high-priority issues that are still open. Most of the open issues require effort from external domain experts who are not on the project team.
What should the project manager do?

A project manager is assigned to a new project and is allocated with virtual team members. Later, two more members from a recently acquired company join as additional resources to the project team.
In order to ensure that there are no potential misunderstandings, what should the project manager do?

A project manager working on a large-scale network implementation is frustrated with the hardware supplier. Their deliveries have been consistently late and frequently do not have vital components. The project manager’s company has decided to cancel the contract and move to a new supplier, but the only other option is an overseas company.

What should the project manager do first to proceed with this change?

A project team is facing challenges understanding how to deliver a project’s scope.

A senior subject matter expert (SME) from the organization’s global office is in town for 1 week. What should the project manager do to benefit from the SME’s presence?

A project manager is appointed to manage an infrastructure project that spans across several countries, including different time zones within a sub region. It is likely that most of the project team members will never meet, but they will have to collaborate to ensure deliverables are met.

What should the project manager do to ensure good collaboration between the remote project team members?

A project manager is leading a hybrid project. The self-organizing teams are continually late in delivering their demos, resulting in low morale. The steering committee is familiar with the reporting and planning associated with a predictive approach and is concerned about the project because it is unclear if the expected value will be delivered. What should the project manager do?

A project manager is assigned to deliver an innovative solution that is part of a brand new offering. The project manager reviews the request for proposal (RFP) and realizes that key terms are restricted to technical resource assignments. There is also a gap in addressing compliance.

How should the project manager bridge the gap and ensure the project delivers the expected business value?

On a project with multiple international locations, a trend for delays has been

flagged. When looking into the issue, the project manager realized that some of the key activities were scheduled over the holiday periods in the overseas offices.
What should the project manager do next?

During a project gate review meeting, it is identified that one of the project deliverables will require corrective actions to meet the project quality requirements. What should the project manager do first?

A company made several changes recently, which resulted in a positive change in the company culture. A project manager was just assigned to report to a new project supervisor whose leadership style is about getting things done quickly regardless of employee and operational impacts. Some employees are complaining about this.
What should the project manager do?

At the end of a project, one of the suppliers is facing financial difficulties and is pushing the project manager to obtain financial, legal, and administrative approval in order to communicate formal project closure and ensure the transfer of liability. What should the project manager do next?

A project manager is establishing a project management office (PMO) for a company-wide program to implement a software based on artificial intelligence (AI). As part of the PMO tasks, some stakeholders need help understanding how to deal with difficult situations.
Which activity should the project manager use to help train the stakeholders?

A project has been running for 2 months and now requires approval for a supplier to begin some execution tasks. The project team has evaluated several suppliers and selected their top two preferred suppliers. The project sponsor requested that another supplier who has lower costs be added to the list. However, the project manager is aware that this supplier does not always fulfill the project requirements. What should the project manager do?

A project manager is leading the first agile project for the organization. During the kick-off meeting, the project manager notices that the team does not have the same understanding about agile approaches. The project manager is concerned about the impact of that confusion. What should the project manager do to address this situation?

A team is developing an experimental program to be used by the public. What should the project manager do to ensure the desired benefits are achieved?

After difficult negotiations, a customer committed to pay the cost for changes to the project scope. The team seems unhappy as the project completion time will take longer than previously scheduled.
How should the project manager support the outcome of the new agreement?

Eight people have been working on a project for an extended period of time. The scope has changed significantly and the product owner has been replaced multiple times. The team members are feeling disassociated from the project.
What should the project manager do to ensure team alignment with the goals?

A project stakeholder has expressed concern that the established success criteria for the project are not being met. What should the project manager do next?

In an ongoing project, stakeholders have been approaching team members for status reports and changes without consulting the project manager. What should the project manager do to ensure a successful project?

A company is conducting a digital transformation project that has a hard deadline.

The marketing team wants to combine this implementation with a new product, and the newly assigned project manager is not aware of all the dependencies.
Using a hybrid approach, what should the project manager do to ensure the dependencies are taken into consideration?

In the planning phase, a project manager receives identified risks from the sponsors and subject matter experts (SMEs) and wants to develop a risk response strategy for them. What should the project manager do first?

A project requires testing of the final product to be done at another department’s testing facility, which is known for having low availability. This situation could potentially impact the project schedule.
What should the project manager do next?

A company has always acquired very specialized services from local companies for its projects. During the planning stage for a regulatory project, the project manager is informed that local vendors would not be able to operate due to an unexpected major event. There is an option to hire the same services from companies in other countries.
What should the project manager do in this situation?

Due to a recent company merger, a project manager from company B has been assigned to a team that is comprised of team members from company A At the start of the project, conflicts arise due to a lack of clarity on processes and the project manager’s relationship with company B.
What should the project manager do to resolve this conflict?

During a meeting with a customer, it was determined that participants of the meeting had different draft versions of an important design document. What should the project manager do first to ensure that this does not happen again?

A subcontractor informs the project manager that they are unable to supply a key component to the project. What should the project manager do?

A team member is openly criticized by others during a standup meeting for failing to complete yesterday’s tasks. What should the agile coach do first to address the situation?

A leader from project B consistently reaches out to a team member in project A for assistance. What should project A’s project manager do?

A project with multiple teams recently transitioned from a predictive approach to agile as requested by the product owner. Midway through implementation, a team member noticed there was no technical capability to support the current business requirement; therefore, the project will need to be reworked and the issue needs to be communicated to all stakeholders. What should the agile project lead have done to avoid this situation?

A hybrid project is experiencing several issues with both the agile delivery of the product as well as the predictive development of a marketing strategy. What should the project manager do to receive feedback from stakeholders located in different time zones?

An international client contacted a software development company to build out a software product, and an agile project manager was assigned. At one of the review meetings, the client complains that a feature mentioned at the initial debriefing was not implemented.

What should the project manager do?

A team is given an agile project to build a conceptual product for a new customer.

While planning, the project manager is trying to determine the best way to show value to the customer, as the technical requirements are not very detailed.
What should the project manager do to help the client understand the value delivered during project execution?

The main project stakeholder was fired and replaced by another stakeholder. The new stakeholder reviewed the project scope and requested numerous changes, arguing that the stakeholder’s team is unhappy with the results to date.
What should the project manager do?

A new project manager has been assigned to an environmental project. After reviewing the project plan, the project manager notices that health and safety requirements have not been properly addressed. This is a serious concern, and the project manager wants to fix this issue immediately.

Why is this situation problematic?

A project leader is assigned to a new project and is asked to assemble an effective five-member agile team. If the project leader has no restrictions, which team should they choose?

A retail company identifies that it is losing sales because customers are not promptly informed about promotions and sales points. The company needs to react quickly. A project charter is created along with requests to develop a mobile application for the customer. The marketing department has a long list of features to add to the application, but there are no specifications.

Considering the objective to deploy customer value, which project life cycle approach should be chosen?

A project team delivered a critical deliverable to the customer. The customer complained that the maintenance manual was not included. What should the project manager do next?

An organization started the process of a digital transformation and is trying to change its culture from a predictive to a more agile approach. The project manager leading the change management process identified some knowledge gaps of key team members, which could prevent the transformation from happening as planned.
What should the project manager do?

The change control board (CCB) has approved a change request to add a new component within a product. The operations manager discovers the change after its approval and complains that the implementation of the change will cause significant disruption to the production line.
What should the project manager do first?

A key project stakeholder does not attend any of the project meetings and is providing false information that the project team is not delivering on time. What should the project manager do to address this situation?

A project team has been together for a long time and has been led by three different project managers. Lately, the performance of one of the team members has been declining and has affected the project delivery.
What should the current project manager do to ensure that team performance is improved and sustained?

A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes. What should the project manager do next?

A government agency is developing a new connectivity policy. The assigned project manager is a famous economist with international recognition. The team is eager to work with the project manager, but feels intimidated. The project manager realizes that a junior economist, whose tasks are behind schedule, is especially intimidated by the situation. What should the project manager do first?

An issue reoccurs six months after a project’s go-live date despite being resolved during the project life cycle. What should the project manager have done in the previous phase to avoid this issue?

A project manager is assigned to a new water treatment plant project that has been delayed for many years. It is revealed in the project charter that the sponsors of this project are from three different business units. This is the first time the sponsors have ever implemented such a project.

What should the project manager do?

A project manager is managing a government project that targets the development of small businesses in remote towns. The project team is having difficulty conducting entrepreneurship training in some of the targeted towns because the local municipal governments will not authorize the training. As a result of the delay, project implementation is at risk. What is a probable reason for this?

A project manager is leading an automation project. The project team is collocated and includes people from both the technical and business units. The project manager discovers that personal differences and work styles are affecting the project negatively. How should the project manager address this?

A project manager is leading a major water pipeline project and realizes midway into the project that the project completion date is not achievable. Local farmers who rely on the water for irrigation may be affected due to the delay. The project manager is afraid of their displeasure and reaction, which will affect the project.
How should the project manager plan the communication to the stakeholders?

A project manager is working on a highly complex project. During the execution of the project, the local government changed certain environmental regulations, which could potentially delay the project.
What immediate action should the project manager take?

A project team has transitioned to full-time remote working. The project manager started noticing that some team members have not been completing their assigned tasks by the planned dates despite reminders during weekly team meetings. This has the potential for delaying the project delivery.
How should the project manager resolve this situation?

A project is on its sixth iteration out of seven. Select the two points where the team is performing better than expected. (Choose two.)

A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls.

How should the project manager handle this situation?

A project manager who works for a company involved in several industries is asked to lead a software development project for a government agency. The company attempted to execute similar projects for other industries before but was unsuccessful.
What should the project manager do to ensure project success?

A key resource is newly assigned to a project. The project manager and the resource did not get along well in a previous project. This resource is needed to ensure the completion of a major component for the project.
What should the project manager do?

A customer interacts directly with a Scrum team and continually requests changes in priorities. This causes confusion among the team members and they complain to the project manager.
What should the project manager do?

A complex, high-value agile project includes sprint demonstrations with the customer every four weeks. Executive management is concerned about the project’s progress and wants more frequent updates on the project status.
What should the project manager do?

During the planning for a long project, the project manager recognized that several members of the team are new to their roles. How should the project manager incorporate this into planning?

In an agile team, some of the team members are coming forward to ask for more autonomy on the project. What should the project manager do in this situation?